To get a good result from your enquiry please provide specific details of the problem that you need to solve. In writing to reduce ambiguity and uncertainty.
attaching any relevant diagrams and documents.
All information you send us will be handled in confidence.
In support of that, our email server always offers to use TLS (transport layer security), and it's authenticated.
We also provide certificate and public-key files to allow you to encrypt your email content. Details below.
Always take a screenshot of a problem in case it turns out to be not easy to reproduce.
To help us provide an effective response please include specific details of the problem, or what we should do to observe it, or both.